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MSI Notebook Limited Warranty Information |
General Terms and Condition
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Effective date starting May 1st, 2009, MSI Computer Corp., hereunder MSI, offers a Thirty-Six (36) months limited warranty
on MSI Branded Notebook Product only*, hereunder Product from the manufacturing
date. If customer registers the Product online, the limited warranty will become
Thirty-Six (36) months from the original date of purchase; the limited warranty
is under no circumstances transferable to any other party that is not the original
buyer of the Product. This limited warranty only covers the Product that is purchased
in the United States.
MSI will repair or by any other efforts restore the defective Product to its working
condition as originally configured by MSI. MSI is not responsible for any subsequent
installation by any third party or by the owner. This warranty policy DOES NOT apply
to MSI Wind Series, barebone, whitebox, OEMproducts,
or open box*.
Note: product registration must be done within 30 days from your original date of
purchase. Go to Registration
to register your product.
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* MSI Branded notebook, which pre-installed Microsoft OS and accompanied by a Microsoft
Certificate of Authenticity (COA) affixed to the bottom of computer.
* Open box item warranty will be Thirty-Six (36) months base on manufacturing date. |
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Limited Warranty
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Within the valid limited warranty period applied to the Product, Customer may contact
MSI for warranty service only when the Product purchased becomes defective under
proper usage, the limited warranty is under no circumstances transferable to any
other party that is not the original buyer of the Product. The limited warranty
DOES NOT covers Cosmetic damages, damage or loss to any software programs,
data, or removable storage media, or damage due to the following;
(1) Acts of God, accident, misuse, abuse, negligence, commercial use or modifications
of the Product;
(2) Improper operation or maintenance of the Product;
(3) Connection to improper voltage supply;
(4) Attempted or unauthorized repair by any party other than MSI.
(5) The warranty seals have been broken or altered.
The limited warranty DOES NOT apply when the malfunction results from the use of
the Product in conjunction with accessories, products or ancillary or peripheral
equipment, or where it is determined by MSI that there is no fault with the Product
itself.
MSI is ONLY responsible for the MSI branded product purchased in the United States.
The limited warranty service is not, in any way, applicable for any OS or software
configured in the Product. Customer's dated sales receipt, showing the original
date of purchase of the product is customer's proof of purchase. Customer may, in
any way requested by MSI, need to provide the proof of purchase of the Product when
attempting to make use of the limited warranty service.
The following items (inclusive but not limited to) are covered
under this warranty.
CPU, HDD, MEMORY, MOTHERBOARD, MXM GPU (if any), KEYBOARD, TOUCHPAD, AUDIO DEVICES,
OPTICAL DRIVES (BD Combo, DVD/CD-RW Combo, DVD Dual Layer Burner…), LCD*, Wireless
Module, Bluetooth Module (if any), built-in buttons, built-in webcam.
* LCD (Liquid Crystal Display) is covered for one (1) years only. Limited one (1)
LCD claim per year
Note: Primary battery is covered for 1 year only. Accessories (inclusive but not
limited to) such as mouse, carrying bag…do not cover by warranty except DOA.
LCD (Liquid Crystal Display) Screen Bad Pixel Policy:
All notebook displays use TFT* technology, manufactured according to high industry
standards, to guarantee trouble-free personal computing. Nevertheless, your display
may have cosmetic imperfection that appears as small bright or dark spots. This
is common to all LCD displays and cannot be avoided by any of our models. These
imperfections are caused by one or more defective pixels or sub-pixels. MSI follows
the common bad pixel policy from the industry.
Following the industry standard, MSI warrants a defective LCD display as having
5 or more bad pixels*. It's required that users to contact the original
, or MSI within 30 days from the invoice date for a replacement.
* 5 abnormal pixels for 14" or smaller LCD display and 7 abnormal pixels for 15"
or larger LCD display.
* TFT LCD is a variant of LCD uses Thin Film Transistor Technology to improve image
quality.
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Labor |
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Within the limited warranty period applied to the Product, MSI will repair defects
in the Product at no charge. After the limited warranty period applied to the Product,
Customer can choose to have the Product repaired on a fee basis. |
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Parts |
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Within the limited warranty period applied to the Product, MSI will repair or replace
the defective parts of the Product. After the limited warranty period applied to
the Product, Customer can choose to have the parts of the Product to be repaired
or replaced on a fee basis. |
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Protection/Back- Up of Stored Data |
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With respect to all service provided, it is Customer's responsibility to backup
the contents of your hard drive, including any data you have stored or software
you have installed on the hard drive. It is likely that the contents of your hard
drive will be lost or reformatted in the course of service and MSI will not be responsible
for any damage to or loss of any programs, data or other information stored on any
media or any part of any Product serviced. IF DURING THE REPAIR OF THE PRODUCT THE
CONTENTS OF THE HARD DRIVE ARE ALTERED, DELETED, OR IN ANYWAY MODIFIED, MSI IS NOT
REPONSIBLE WHATSOEVER. CUSTOMER'S PRODUCT WILL BE RETUNRED AS ORIGINALLY CONFIGURED
WHEN MANUFACT URED/PURCHASED. |
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Warranty on Batteries and Accessories |
Primary battery that originally comes with MSI Notebook is cover under warranty
for one (1) year only. Within the limited warranty period one (1) year applied to
the Battery, MSI will repair or by any other efforts to restore the batteries that
originally come with the product to their working condition as originally configured
by MSI.
Accessories (inclusive but not limited to) such as mouse, carrying bag…do not cover
by warranty except DOA. |
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Technical Support for MSI Notebook Product |
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MSI technical support will provide technical assistance only on hardware components
or the product itself as a whole. If the Product is determined defective and repair
service is necessary, MSI technical support will assist customer to obtain a RMA
number for returning the defective product to MSI for repair. |
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RMA Services for MSI Notebook Product |
Customer must contact MSI technical support and obtain a RMA number from MSI RMA
department prior to returning the defective Product to MSI. Customer needs to return
the defect Product to MSI within 15 days from the RMA issuance date. Failing to
do so may prevent customer from being eligible for the issued RMA number and thus
Customer may need to request another RMA number.
In the case of specific part which is no longer manufactured, the then current closest
functionally equivalent Replacement Equipment will be ready to deliver to the Customer
within fourteen (14) working days after MSI Technician has determined that Replacement
Equipment is necessary.
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Shipping |
MSI will only cover the cost of shipping (within domestic) Notebook back to customer;
customer is responsible for shipping the Notebook to MSI. We strongly suggest customer
also insured the package; MSI is not responsible for lose or damage of Notebook
during the shipping if customer did not insured or pack the Notebook properly.
Be sure to remove all third party hardware, software, features, parts, options,
alterations, and attachments not warranted by MSI prior to sending the Product to
MSI for service. MSI is not liable for any loss or damage to these items.
Prices, specifications, availability and terms of offers may change without notice.
Despite our best efforts, a small number of items may contain pricing, typography,
or photography errors. Correct prices and promotions are validated at the time your
order is placed.
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