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Feb 03, 2011
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MSI North America Responds to Intel 6 Series Chipset Issue
With Replacement or Upgrades for Affected Units
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Customers Can Register Online for Replacement of Affected P67 and H67 Motherboards
Or Upgrade for Affected Notebook
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CITY OF INDUSTRY, Calif. – Feb. 3, 2011 – MSI Computer Corp., a leading manufacturer
of computer hardware products and solutions, today announced that it has stopped
shipments in North America of Sandy Bridge products following Intel’s announcement
of a design issue in the recently released Intel® 6 Series chipset. The company
is quickly responding to this issue by working with retailers, distributors and
channel partners to stop all shipments, MSI is also offering end users replacements
and upgrades for the affected motherboards and notebooks respectively at its Intel®
6 Series Motherboards and Notebook Support page: us.msi.com/snb_replacement.
MSI North America takes the quality of its products and service to its customers
very serious, therefore the company is working closely with Intel to accept the
return of Intel P67 and H67 motherboards, as well as its HM67 gaming laptops. MSI’s
All-in-One PCs based on the new generation of Intel Core i processors are not affected,
and are still scheduled to launch in late March 2011.
MSI encourages end users who want to return their MSI Intel P67 and H67 motherboards
or affected gaming notebooks, to contact the original place of purchase for more
details on the return or refund policy. Alternatively, end users can register their
Intel 6 Series notebook or motherboard with MSI by April 30, 2011 at us.msi.com/snb_replacement to be eligible for the following
options.
1. HM67 gaming notebooks: End users are eligible to receive an upgrade to
MSI’s next generation gaming notebook upon its availability.
2. P67 and H67 motherboards: End users are eligible for a replacement with
the new B3 stepping of the Intel 6 series motherboard when it is available in channel.
3. Shipping: To make the replacement as smooth as possible, MSI will provide
end users with a UPS 3 Day shipping label for returns, and will deliver the brand
new item by UPS 3 Day shipping, both at no cost.
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"MSI is wholly committed to both our customers and to the overall quality of our
products," noted Andy Tung, vice president of North American sales for MSI. "While
we work with Intel to resolve the chipset issues, we want to make sure our customers
know their concerns are our top priority. We believe offering future replacement
options will help alleviate some of the discomfort this issue has caused."
For questions regarding replacement of MSI Intel P67 or H67 motherboard and HM67
notebook, end users may contact MSI at SNB_Support@msi.com.
For news from Intel on chipset design error, please visit Intel’s newsroom at: http://newsroom.intel.com/community/intel_newsroom/blog/2011/01/31/intel-identifies-chipset-design-error-implementing-solution
Following is an excerpt from the Intel statement:
"As part of ongoing quality assurance, Intel Corporation has discovered a
design issue in a recently released support chip, the Intel® 6 Series, code-named
Cougar Point, and has implemented a silicon fix. In some cases, the Serial-ATA (SATA)
ports within the chipsets may degrade over time, potentially impacting the performance
or functionality of SATA-linked devices such as hard disk drives and DVD-drives.
… For computer makers and other Intel customers that have bought potentially affected
chipsets or systems, Intel will work with its OEM partners to accept the return
of the affected chipsets, and plans to support modifications or replacements needed
on motherboards or systems."
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About MSI
Founded in 1986, MSI strives to design and manufacture superior technology and innovative
products, while offering outstanding customer service. MSI has continued to uphold
a business philosophy that stresses "Award-winning product quality and outstanding
customer service." MSI specializes in the design and manufacture of mainboards,
graphics cards, desktop PCs, All-in-One PCs, wireless communication products, and
Notebook PCs. To learn more about MSI’s complete product lines, please visit: us.msi.com
Press Contact:
Phoebe Lin
1.626.913.0828 ext.217
phoebel@msi.com
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